Refund Policy
Donation Refund Requests
We understand that circumstances may change after a donation has been made. If you believe a donation was made in error or you need to request a refund, please contact our support team as soon as possible with the relevant transaction details.
- Refund requests should be submitted using our official contact channels.
- Please provide the donor name, donation amount, transaction date, and transaction reference where available.
- Submitting a refund request does not automatically guarantee that the donation will be refunded.
Eligible Refunds
Refunds may be considered in situations such as duplicate transactions, incorrect donation amounts, or unauthorized transactions. Each request will be reviewed individually based on the circumstances and available transaction information.
- Duplicate donations may be eligible for a refund after verification.
- Incorrectly entered donation amounts may be reviewed for correction or refund.
- Unauthorized transactions should be reported promptly so that they can be investigated.
Non-Refundable Donations
Donations that have already been allocated or used for approved charitable activities may not be eligible for a refund. We encourage donors to carefully review their donation details before completing a transaction.
- Completed donations may not be refundable once funds have been allocated to a program.
- Processing fees charged by payment providers may not be recoverable.
- Refund eligibility may depend on the circumstances of the individual transaction.
Refund Processing
Once a refund request has been reviewed and approved, the refund will generally be processed through the original payment method used for the donation. The time required for the refund to appear may vary depending on the payment provider or financial institution.
- Refunds are normally returned to the original payment method.
- Processing times may vary depending on the payment provider.
- We may contact you for additional information before processing a refund.
Contact Us
If you have questions about a donation, refund request, or transaction, please contact our support team through our official communication channels or email us at support@helpinghearts.org.