Have you already heard one or more of these sentences? You’re not alone in this! Many companies are not sufficiently supported by their service providers in the digitisation process and some service providers even exploit their information advantage over their customers. This often leads to the fact that the work performed is not transparent (often due to a lack of documentation) and support services are only insufficiently guaranteed. In addition, there are almost only specialists on the market who are usually not in a position to grasp challenges in the company holistically. Often there is a lack of advice in advance and it is simply carried out, or the other way around: after the consultation the service providers are often gone.