Great professionals, close attention and honest recommendations. I would definitely recommend Daniel and David.

Don't start here. Trust is not a word BBB understands. Business $$ fuels BBB. Their trust and conscience is bought and paid for in cash dues by business. BBB's business is $$ stringing you along then letting you down easy or hard. BBB has been paid to give you a ride. Think of BBB as a zombie company which creates jobs that produce absolutely nothing.

I received a notice from Budget that I will be charged $1429.40 for towing costs for an electric vehicle rented 3/19/2024. When I took possession of the Chevy Bolt at airport in Austin, TX, I did not notice how much electrical power was left on the vehicle. When I started driving out of Austin, TX, I saw that the vehicle had 101 miles left: about a 1/4 of the capacity. I thought that I was supposed to have a fully charged vehicle from Budget. We were vacationing in Marble Falls, TX and I assumed I could charge it there. Found a broken Charger there. We then went to Kingsland, TX and Llano, TX. : again, no chargers. When I got to Llano, the car was down to 16 miles left on the charge. It was in Llano, that we called Budget and explained what was happening. They did send a tow truck from Austin and we waited for nearly 3 hours for the truck to arrive. We drove with the driver 1 and half hours back to Austin, TX. Budget exchanged the car for a Hybrid. We originally ordered a gas vehicle but when we arrived in Austin, TX we were told that they only had an electric car for us. Why did they not upgrade us to the next level gas car? I assure you that the vehicle we picked up was not fully charged. Another irritation was that both the cars we had from Budget was dirty and had trash left from previous renters. We lost 3/4 of a vacation day with trying to charge the car. My wife and I feel that because of Budget's negligence for not providing us with a fully charged vehicle, we should not be responsible for the towing costs. If the vehicle was fully charged we would have been able to bring back the vehicle with some charge left. Yesterday I received the following message from Avis. "We are sorry to read about your experience. Avis can provide a vehicle with the at least 1/4 of charge (WHAT!!). We have adjusted 75.87 from the base rate, a total of 96.94 USD with taxes." They did not consider the towing charge of $1429. I had spoke with a city council member in Llano, TX. She advise me that only Tesla had charging stating in the area. Even the Chevy dealer in Llano did not sell EVs or have a charging station. The people in the area of Marble Falls, Kingsland and Llano were very friendly and tried to help my wife and I as much as they could. Kudos to all those kind people. I am 80 years old and my wife is 75.