Santiago Express Inc. (Santiago) currently operates under a Consent Agreement with the Federal Motor Carrier Safety Administration. According to the terms of the agreement, Santiago will provide a service accessible with at least 48 hours' notice. In the event that 48 hours' notice is not provided, Santiagao shall provide accessible service as soon as possible, but no later than 2 hours after such demand is made if the seats were available for other passengers, who do not require service. accessible, at the time of request.