I have been an apartment based user of Spirit for several years now, and am very impressed with their service ethos. There have been very few (and always short) outages since installation and the reason for the outageand likely repair time is available on their web site (likely pointing to the actual street or building of the outage) . With calls or emails to their contact centre you get a very professional and timely response. I wish the type of service they provide was the norm for other telecommunication providers, as Spirit should be considered a high benchmark service provider.

Been with them for the past 4 years. Excellent service and quick resolution to any issues (just a couple of them over the tenure of my service). Always prompt outage notification. They do take care of their loyal customers upgraded modem when resisted and promptly agreed to upgrade the speed tier when they changed pricing for new customers.

I was dubious about using a provider different than the big two, but I’ve been pleasantly surprised by Spirit. The whole process was quick & easy, the technician who came was very friendly and competent and my Internet speed is great so far even during busy times in my building. The price is also competitive with other providers. Would highly recommend.