If your questioning getting this company to do your live chat support. Simply go to Groupon try to get in chat and get some help… worst customer service I’ve seen. They simply just don’t respond I’ve tried 5 times now. They ask to verify then they just end the chat. Then someone else joins and asks the exact same thing.

I feel I received poor AI responses through Lyft customer care supported by Zendesk. AI agents responded poorly and inaccurately to my inquiries. AI agents completely stopped responding after initial inquiries. Very poor facade of service.

Worst experience ever! I spoke with my Zendesk rep. 2 months before the subscription renewal and requested a quote to reduce the number of subscriptions prior to my next renewal. I sent multiple request to the rep, the Tech support and the Renewal Team. I kept getting the response "We got your message and are working on your request. You'll hear back soon" Then the ticket would close and I would receive a request for survey. The invoice for the renewal was auto paid and I am being told I didn't communicate 30 days before the renewal. I sent ALL of the communication. No response. This is not acceptable business practices. Beware! They take your money and will not communicate.